My father has 2 contracts with MTN. Since July 2017 suddenly they start deducting a premium for insurance. At no stage did he request any insurance or authorized any insurance deductions.
So he went to our local MTN branch and they advised him that they are not able to assist him and he has to contact MTN. He emailed them and advised of the situation. They then requested proof that insurance has been deducted. I mean surely they can check on their system.
I registered him online for MTN active, downloaded the invoices/statements and send it to MTN. MTN then replied that they don't deal with the insurance and he must contact Pinnacle Marketing that handles the insurance. Email send to Pinnacle Marketing. They also request copies of the said statements/invoices. Then advised that they will investigate the matter.
They then admit that it was deducted erroneously and refunded the money.
And just guess what happens this month ? They deduct the insurance again. That after they have been advised that it was never requested or authorized and them admitting that there should not be insurance. :mad:
So he went to our local MTN branch and they advised him that they are not able to assist him and he has to contact MTN. He emailed them and advised of the situation. They then requested proof that insurance has been deducted. I mean surely they can check on their system.
I registered him online for MTN active, downloaded the invoices/statements and send it to MTN. MTN then replied that they don't deal with the insurance and he must contact Pinnacle Marketing that handles the insurance. Email send to Pinnacle Marketing. They also request copies of the said statements/invoices. Then advised that they will investigate the matter.
They then admit that it was deducted erroneously and refunded the money.
And just guess what happens this month ? They deduct the insurance again. That after they have been advised that it was never requested or authorized and them admitting that there should not be insurance. :mad: