So I've noticed the following.. since I added the data sharing option on to my cellphone contract (usual handset contract with data), I can no longer 'see' my data available on my phone. I suspect that its due to the data sharing option which i turned on albeit I have not added any number to it and predominantly use Afrihost data.
Can someone from MTN please confirm and perhaps fix this issue? Presently I have logged a ticket with MTN support and for the last 3 months nothing has happen. So every month (last 3), on the 20th I get an SMS saying data was added to my account including bonus data but my account shows 0MB available. I've noticed today that when I login via MTN self service it shows the data available i.e. 765MB (300MB x2/max carry over + bonus 165MB/20 days) present but doing a *162*1# option 1 (All bundles) query it will show 0MB.
Not sure if, when using the internet APN, it will charge me OOB prices or will deduce from the data sharing bucket into which all data appears to be going.
Can someone from MTN please confirm and perhaps fix this issue? Presently I have logged a ticket with MTN support and for the last 3 months nothing has happen. So every month (last 3), on the 20th I get an SMS saying data was added to my account including bonus data but my account shows 0MB available. I've noticed today that when I login via MTN self service it shows the data available i.e. 765MB (300MB x2/max carry over + bonus 165MB/20 days) present but doing a *162*1# option 1 (All bundles) query it will show 0MB.
Not sure if, when using the internet APN, it will charge me OOB prices or will deduce from the data sharing bucket into which all data appears to be going.
